1. Acceptance of Terms
By accessing or using the Qleven platform, you agree to be bound by these Terms of Service (hereinafter the "Terms"). If you do not agree with all of these Terms, you must not access the platform or use our services.
These Terms constitute a legally binding agreement between you (hereinafter the "User") and Organicare Sarlau SL (hereinafter "Qleven", "we" or "our"). By creating an account, accessing the platform, or using our services, you confirm that you have read, understood, and accepted these Terms.
2. Service Description
Qleven is a cloud-based SaaS (Software as a Service) platform designed for the management of beauty, aesthetic, and health centers. The platform offers the following features:
- Real-time appointment scheduling and management
- Billing, packages, and financial management
- Customer relationship management (CRM) with detailed patient records
- Team management, scheduling, and productivity tracking
- Marketing automation and multichannel campaigns
- Analytical dashboards and business intelligence
- IoT device integration for equipment control
- WhatsApp Business messaging for client communication
Qleven reserves the right to modify, suspend, or discontinue any feature of the service at any time, with reasonable notice to affected users.
3. WhatsApp Business Integration
Qleven operates as a Meta Tech Provider for WhatsApp Business integration. By using the WhatsApp features of the platform, you agree to the following additional terms:
- Businesses using this integration must comply with the WhatsApp Business Policy and Meta Commerce Policy.
- Message templates are subject to Meta's approval process. Qleven does not guarantee the approval of any submitted template.
- Users must obtain explicit opt-in consent from recipients before sending them messages via WhatsApp. All unsolicited communication is strictly prohibited.
- Qleven is not responsible for message delivery failures caused by Meta's infrastructure, rate limits, or account restrictions imposed by WhatsApp.
- Using the WhatsApp integration to send spam, unsolicited messages, abusive content, or any content that violates WhatsApp policies is prohibited.
Violation of these terms may result in immediate suspension of WhatsApp features and, where applicable, account termination.
4. User Accounts
To access the platform, you must create an account by providing accurate, complete, and current information. You agree to:
- Provide truthful and up-to-date registration information, and promptly update it in case of any change.
- Maintain the confidentiality of your login credentials (username and password) and never share them with third parties.
- Notify us immediately of any unauthorized access to your account or any security breach.
- Assume full responsibility for all activities carried out under your account, whether or not authorized by you.
Qleven is a multi-tenant platform. Each organization's data is strictly isolated and accessible only to authorized users of that organization. The account owner is responsible for managing their team's access rights.
5. Acceptable Use
You agree to use the Qleven platform responsibly and in compliance with the law. The following activities are strictly prohibited:
- Violating any applicable law, regulation, or standard, including data protection laws.
- Attempting unauthorized access to systems, accounts, or data belonging to other users.
- Reverse engineering, decompiling, or disassembling any software component of the platform.
- Distributing malware, viruses, or any destructive code through the platform.
- Sending spam or unsolicited communications, including through WhatsApp or email integrations.
- Violating the WhatsApp Business Policy or Meta Commerce Policy.
- Using the platform for activities related to prohibited industries, including: firearms, illegal substances, adult content, unlicensed gambling, or any product or service prohibited by applicable law.
6. Intellectual Property
All content, trademarks, source code, interfaces, and software of the Qleven platform are the exclusive property of Organicare Sarlau SL and are protected by applicable intellectual property laws.
The User retains full ownership of all data and content they enter or upload to the platform. By using the service, the User grants Qleven a limited, non-exclusive, and revocable license to process, store, and display such data solely for the purpose of providing and improving the service.
Nothing in these Terms transfers to the User any intellectual property rights over the platform, its code, its design, or its features.
7. Data Protection
The processing of personal data is governed by our Privacy Policy, accessible from our website. Both parties commit to compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) where applicable.
Qleven acts as a Data Processor on behalf of the User, who remains the Data Controller for their clients' data. A Data Processing Agreement (DPA) is available upon request for business clients.
For any questions regarding data protection, please contact our team at contact@qleven.com.
8. Service Availability
Qleven commits to maintaining a target uptime of 99.9% for the platform. Planned maintenance operations will be communicated in advance to affected users.
Qleven shall not be held liable for service interruptions caused by circumstances beyond its reasonable control, including but not limited to third-party infrastructure failures, natural disasters, cyberattacks, or public authority decisions.
In the event of failure to meet the uptime target, the User's remedies shall be limited to service credits as defined in the applicable Service Level Agreement (SLA).
9. Fees and Payment
Access to Qleven is subject to a paid subscription. Pricing and billing cycles are communicated upon registration and are subject to change.
Any pricing changes will be notified with a minimum of thirty (30) days' notice. Continued use of the service after the new pricing takes effect constitutes acceptance thereof.
In the event of non-payment, Qleven reserves the right to suspend access to the service until the outstanding balance is settled. No refunds will be issued for partially used subscription periods, unless otherwise required by applicable law.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Qleven shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, business opportunities, or other intangible losses.
Qleven's total liability, regardless of cause, is limited to the total amount of fees actually paid by the User during the twelve (12) months preceding the event giving rise to the claim.
These limitations do not apply where applicable law prohibits such limitations, particularly in cases of gross negligence or willful misconduct.
11. Indemnification
The User agrees to indemnify, defend, and hold harmless Qleven, its officers, employees, and partners from and against any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:
- The User's use of the service or use by persons accessing the service through the User's account.
- Any breach of these Terms by the User.
- Any violation of third-party rights by the User in connection with the use of the platform.
12. Termination
The User may terminate their account at any time with thirty (30) days' notice by sending a written notification to contact@qleven.com.
Qleven reserves the right to suspend or terminate an account in the event of a breach of these Terms, with prior notice where circumstances permit. In case of serious violation, suspension may be immediate.
Upon account termination, the User will have a period of thirty (30) days to export their data. After this period, Qleven will proceed with the permanent deletion of data in accordance with its Privacy Policy.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Morocco. Any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Casablanca, Morocco.
Users located in the European Union retain their mandatory consumer protection rights as provided by applicable European legislation. Nothing in these Terms shall limit such rights.
14. Changes to Terms
Qleven reserves the right to modify these Terms at any time. Material changes will be notified to users with a minimum of thirty (30) days' notice, by email or via a notification on the platform.
Continued use of the service after the changes take effect constitutes acceptance of the new Terms. If you do not accept the changes, you must stop using the service and proceed with account termination.
15. Contact
For any questions regarding these Terms, please contact us: