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01

WhatsApp — the native channel

Official Meta Provider

The channel where your clients live, built into your system — follow-up, campaigns and bookings.

WhatsApp unfolds inside the app.

Not a link that opens WhatsApp Web: the panel opens over your calendar, via the official Meta Cloud API. The team acts on the client without switching screens.

Book an appointment, create a task, schedule a message — from the thread.

Reminders with Confirm / Cancel buttons; the calendar updates by itself.

WhatsApp campaigns with zero blocking risk

« Unofficial platforms can make you lose your number forever. »

Thanks to native integration as an Official Meta Technology Provider, your sends operate within the rules, at maximum capacity — zero blocking risk.

Appointments confirmed with a single button

« Confirming every appointment by phone eats the front desk’s morning. »

Automatic reminders with Confirm / Cancel buttons in WhatsApp: the client’s reply updates the calendar by itself — deterministic, no AI, no call.

The clinic’s WhatsApp no longer leaves at night

« Everything lives on one phone that someone takes home. »

Shared multi-agent inbox: all authorised staff see, manage and assign conversations — each linked to the patient record, with history, appointments and treatments in view.

Messages that arrive, always

« I launched a campaign and half of it never arrived. »

Template management with the Meta approval status visible: your campaigns always go out on approved templates.

Every message delivered at the best moment

« I send when it suits me — not when she reads. »

The system learns the hours each client reads and replies on WhatsApp, and delivers reminders, follow-ups and campaigns at the hour of highest read/reply probability — personalised, automatic.

Data captured without leaving the chat

« When I take the client out of the chat for a form, I lose her. »

Forms that open inside WhatsApp itself (Flows): contact, preferences, reviews — without leaving the conversation.

Your number’s reputation, protected

« Meta penalises numbers that message people who don't reply. »

The system learns from every contact — does she read, does she reply? — and modulates sends to protect your number.

From message to appointment in one gesture

« From message to appointment, I want a single step. »

Personalised booking links per campaign or service: she taps the button and lands with everything pre-selected.

The team clocks in through the same channel

« I don't want clock-in hardware for every site. »

Your team clocks in and out via WhatsApp, with nothing to install.

Optional: the AI receptionist on this channel

« And when the clinic is closed, who answers? »

The AI module — separate — can activate on your number: the AI receptionist answers 24/7 with your data and books appointments. See the Artificial Intelligence domain.

02

Artificial intelligence — built in, not bolted on

Specialised agents that greet, sell and plan — under your control, with your data.

The AI proposes. You decide.

Receptionist, marketing strategist, sales agent: each agent works on your real data — calendar, CRM, prices — and stops where you decided.

Own knowledge base: your prices, your treatments, never invention.

Configurable human escalation and an approval panel.

No missed call, day or night

« Every missed call is a lost appointment. »

The AI receptionist answers on WhatsApp 24/7: booking, rescheduling, questions about treatments and prices — trained on your clinic’s real information.

Campaigns planned without an agency

« There's gold in my database but I don't know how to mine it. »

The AI marketing strategist analyses your base and proposes concrete campaigns: who to re-engage, what to offer, when. You approve, it executes.

A salesperson who never forgets a lead

« Leads go cold in the pipeline. »

An AI agent watches the opportunity board: next steps, stalled leads, follow-ups. No sale dies of neglect.

The AI stops where you decide

« What if the AI hits something it shouldn't handle alone? »

Configurable escalation: you define when it hands over to a person, who it notifies and through which channel.

It only knows your real information

« I don't want the AI making up my prices. »

The agents feed on YOUR sources: your website, your documents, your catalogue and your prices. Never invented.

The AI proposes, you decide

« I want AI — with the reins in my hand. »

Review panel: validate campaigns, approve actions, audit conversations.

03

Calendar & daily operations

A living, multi-site, real-time calendar: what one person changes, everyone sees instantly.

Rooms, practitioners and devices cross-checked.

Day and week views per room — each column is a real resource.

Conflict-free slots: the system checks the practitioner AND the device.

Real-time line and confirmation statuses at a glance.

Every bit of activity visible at a glance

« I want to see who treats, where and whom — without asking. »

Calendar per practitioner, room and clinic, with drag & drop. Every change syncs in real time across the whole team’s devices.

Appointments that book themselves, 24/7

« I lose appointments because nobody answers after hours. »

A public booking page in your brand: the client books alone, at midnight or on a Sunday, and the appointment lands directly in the calendar.

Fewer no-shows, without calling anyone

« No-shows cost me money every week. »

Automatic WhatsApp reminders before every appointment, with one-button client confirmation. Fewer gaps, a front desk set free.

No client request ever forgotten

« A client asks for something at reception and nobody remembers. »

Tasks linked to a client or an errand: owner, status and follow-up. Nothing gets lost.

The team notified instantly

« Warn the practitioner of an emergency without interrupting her room. »

Instant internal notifications to any team member, wherever they are.

All your sites run as one

« Each site is its own world and I need to see them as one. »

As many locations as you need under one account: calendar, till, stock and team per clinic, consolidated view for management.

Everyone sees what concerns them, nothing more

« I don't want everyone seeing the billing. »

Roles and permissions per module and per action: reception, treatment room, management and accounting firm see exactly what belongs to them.

Clinic documents always up to date

« Internal protocols are scattered across a thousand folders. »

Central repository of clinic documents, access by permission, always in the latest version.

04

Patient record & clinical follow-up

History, photos, signed consents and follow-up of every treatment — organised by treatment, not by paperwork.

Open the record, understand the patient in 10 seconds.

Organised by treatment: sessions, parameters, photos and documents together.

Follow-up forms customisable to your practice.

The protocol watches every patient — and re-engages them on WhatsApp if they drop off.

Understand the patient in 10 seconds

« I want to open the record and see everything, without digging. »

The patient’s whole life in one record — appointments, purchases, packages, photos, signed documents — organised by treatment, not as a flat list.

Clinical continuity, even when the team changes

« Every practice records different things: powers, areas, doses… »

Design follow-up forms to match your practice: the exact fields to record at each session. The next person knows what was done, and with which settings.

Compliant consents, without writing them

« Writing consents from scratch is a legal risk. »

A library of consents per practice type, customisable. Each treatment can require its own before starting.

Signed on tablet, archived forever

« Paper gets lost, misfiled or never signed. »

The patient signs on a tablet; the document is automatically archived in their record, dated and always findable.

Before/after progress always at hand

« Photos live on each employee’s phone. »

Photos per treatment and session, before/after comparisons and progress carousels — with anonymisation for marketing (with consent).

The treatment plan drawn on the photo

« I want to mark the areas on the photo, not explain them out loud. »

Annotate and draw on patient images: areas to treat, marks, measurements. Visual planning stays in the record.

Every treatment follows its rule

« Every service has its own rule — sessions and spacing — not always followed. »

Define each service’s protocol: number of sessions and recommended spacing. The reference the system watches.

No treatment ever drops off without you knowing

« The patient bought 8 sessions, came to 3 and nobody noticed. »

The system checks by itself that every patient has their next appointment per protocol: it detects drop-off, alerts the team and re-engages on WhatsApp.

Complete programmes, sold as one block

« A real treatment combines several services and devices. »

Combine services and protocols into complete programmes, with an overall schedule and price.

The quote goes out before the sale goes cold

« Days pass between diagnosis and quote. »

The quote is generated from the treatment plan, in the same consultation. Track quotes issued, accepted and pending.

05

Smart Control for equipment

Unique on the market

Every device in your clinic, integrated into the system — automatic validation, packages and anti-fraud.

Every device, integrated into the system.

Your equipment is integrated into the system and tied to the calendar: every session is linked to its appointment, packages deduct themselves, and any off-schedule use triggers an alert.

Every session linked to its appointment — ghost sessions detected and stopped.

The package deducts itself when the equipment is used.

Lamp hours and repairs tracked — service blocked if debt exceeds the limit.

Unique on the market

Every device use tied to its session

« My devices are islands: nobody knows when or what they’re used for. »

Smart Control integrates your clinic’s devices (laser, radiofrequency, presso…) into the system: every use is detected in real time and linked to the ongoing appointment.

Unique on the market

Packages that deduct themselves

« If nobody validates the session, the package never adds up. »

Device used = session recorded: the package deducts itself automatically and always matches the reality of the treatment room.

The lamp changed before it fails

« How many hours does the lamp have since the last change? »

Hour counter per device and consumable: plan the replacement before results degrade.

Breakdowns documented, not just felt

« Does this device break down often… or is it just a feeling? »

Every repair recorded with usage hours: the number you need to claim from the technician or renew the device.

Unique on the market

Debt stops the service in the room

« At service time, nobody checks whether the client owes money. »

Your integrated devices can block the service in case of debt or unpaid bills: your payment policy applies all the way to the room.

Any off-schedule use triggers an alert

« What if the machine is used off-schedule? »

Any use outside an appointment is logged and raises an immediate alert — anti-fraud runs on its own.

06

Retention & reputation

Retention on autopilot: the system detects who is drifting away and acts before you lose them.

Every client re-engaged at the right moment.

Automatic reactivation of inactive clients — proposed by the AI strategist.

Review request at peak satisfaction → your Google listing.

Packages, promotions and gift cards that balance in accounting.

Clients who left, come back

« Winning a client back costs 5× less than acquiring one — but I don’t know who left. »

The system detects who stopped coming and plans reactivation campaigns via WhatsApp or email — with help from the AI marketing strategist.

The review asked at the perfect moment

« We ask for reviews when we remember — that is, never. »

When a client finishes their treatment — the moment of maximum satisfaction — the system asks for their review automatically.

A Google listing that grows on its own

« My Google listing decides who finds me in the neighbourhood. »

Review requests send the happy client to your Google listing — the #1 factor in local search.

Packages that always add up

« Paper packages are impossible to reconcile. »

Prepaid packages with automatic usage control: remaining sessions, expiries, validations. The books balance.

The right promo, for the right client

« I want to reward this client without opening the promo to everyone. »

Promotions per service, family, campaign or individual client, with controlled dates, conditions and scope.

Gift cards that bring in new clients

« Every Christmas we improvise gift vouchers by hand. »

Issue and control gift vouchers: amount, validity, uses and balance. New clients paid for by your current ones.

Talking to each client the right way

« I can’t talk the same way to a VIP and to a one-time visitor. »

Advanced tags and filters — visits, services, spend — with a real-time preview of each segment.

07

Marketing & acquisition

Plan, launch and measure your campaigns from the system where your clients live.

From lead to appointment, without leaks.

Kanban pipeline with an AI agent that moves opportunities forward.

Automated flows in a visual builder — defined once, active 24/7.

Every campaign linked to the records: you know what it brought in.

Campaigns whose return you can see

« I want to launch an offer today and know tomorrow what it generated. »

Create and schedule WhatsApp or email campaigns to your segments. Measure deliveries, replies and bookings — all linked to the client record.

Follow-ups that no longer depend on anyone

« Follow-ups depend on someone’s memory. »

Visual no-code automation editor: welcomes, reminders, post-treatment follow-ups, reactivation. Defined once, active 24/7.

No opportunity goes cold

« Sales get lost because nobody chases them. »

Visual pipeline (lead → contacted → assessed → won) with an AI agent that moves leads forward and alerts when an opportunity cools down.

Emails worthy of your brand

« My emails look like they were made in Word. »

Visual editor with professional templates in your brand. Full analytics: opens, clicks, bounces.

Qualified patients before they walk in

« I want to qualify the patient before they enter the clinic. »

Custom forms with conditional logic and calculations. Every submission creates the lead in the CRM with its origin.

A campaign landing published in minutes

« Every offer needs a page — and it takes weeks to get one. »

Build campaign landings with the integrated builder: offer, form and booking, published in minutes on your domain.

Commercial pressure under control

« What have we already sent this client? »

Complete message history per client and per channel — campaigns and flows included.

08

Finance & operations

Till, debt and pre-accounting in real time, ready for your accountant.

The month reads today, not next quarter.

Daily till, real-time cash flow, recurring expenses.

Pre-accounting: your accountant logs in and downloads on their own.

Debt, cheques, due dates — and service blocking if it exceeds the limit.

A till close with no surprises

« Closing the till is every evening’s lottery. »

Opening, closing and counting per site. Small day-to-day expenses are recorded in the daily till, as they happen.

Know today how the month is going

« I find out next quarter, from the accountant. »

A living view of money in and out: collections, expenses, forecast. Per site and consolidated.

The real operation, not just the till

« Rent, energy and salaries slip out of the picture. »

Record fixed and recurring costs so the operation you see is the real one.

Your accountant served without losing a day

« Every month I lose a day preparing the paperwork. »

Everything is pre-entered: sales, collections, expenses and tills organised for accounting. Your accountant logs into their area and downloads.

All your companies, one invoicing system

« Receipts, invoices, credit notes… and two different companies. »

Receipts, invoices, proformas and credit notes with configurable series and several legal entities under one account.

Who owes you what, in one panel

« Between instalments, cheques and unpaid bills, I don’t know who owes me what. »

Overdue debt, deferred payments, cheques with due dates, returns and bank remittances — all live debt, visible.

Service blocks if debt gets out of hand

« A client in debt kept getting sessions for months. »

Integrated with the equipment: too much debt or an unpaid bill, and the system can block the service until it’s settled.

No quote ever forgotten in a drawer

« We issue quotes and never know what became of them. »

Quotes issued, accepted, expired and pending — linked to the treatment plan and with a follow-up owner.

Compare your sites with data

« I compare my sites with feelings. »

Dashboards of billing, occupancy and trends, with comparisons across sites and periods.

09

Stock & purchasing

Consumption per service reconciles your purchases with what actually happens in the treatment rooms.

Invisible losses become a number.

Theoretical consumption per service vs. real — the gap jumps out.

Purchase forecast computed on the future calendar.

Minimum stock alerts before the room asks for it.

Stock that adds up, everywhere

« Each site has its own stock and none of them add up. »

Stock and movements per clinic: in, out, sales and internal consumption. Per-site and consolidated view.

Product leaks become visible

« I suspect we consume more than we bill. »

Define theoretical consumption per service: if reality drifts, you see it — losses and leaks stop being invisible.

Buy just right, before you run out

« I run out mid-campaign, or I overbuy. »

A forecast computed on real activity and the future calendar: what to buy and when.

Orders that update stock automatically

« Orders go out on WhatsApp and from memory. »

Complete purchasing cycle: suppliers, purchase orders and goods-in that updates stock automatically.

Warned before the room runs out of product

« I find out a product is missing when the room asks for it. »

Configurable minimums per product and site, with an alert before a shortage hits a service.

10

HR & clock-in

Clock-in via WhatsApp

Clock-in without hardware, coverage alerts and one-click replacements.

Someone missing? Reassign in one click.

Clock-in via WhatsApp or on site — no hardware to buy.

The schedule knows the skills: it proposes who can cover.

Holidays, absences and sick leave requested and approved in the system.

The time register solved, with no hardware

« The register is mandatory and I still haven’t solved it. »

The team clocks in via WhatsApp or on entering the clinic. Ins, outs and delays logged and auditable — compliant, frictionless.

Who is in, right now, at each site

« I don’t know who clocked in and who’s missing. »

Live HR view: attendance, delays, accumulated hours — per employee and per clinic.

Holidays that no longer clash

« Holidays get approved verbally and clash later. »

Employees request from the system; managers approve with the schedule in front of them.

No uncovered shift goes unnoticed

« Balancing two sites’ schedules takes me an afternoon. »

Weekly schedule per employee and clinic: an alert if a shift is uncovered or a skill is missing.

Every treatment assigned to who can do it

« Not all my therapists can deliver every service. »

Define who can do what: the calendar only assigns to qualified people.

A substitute found in one click

« Someone falls ill and you have to call ten people. »

The system shows who shares their skills and is available: reassign in one click or contact them on WhatsApp.

Sensitive data, under control

« Each role should see different things. »

Granular profiles per module: access to finances and histories is controlled and audited.

11

Web, SEO & online presence

A website integrated with your calendar and CRM — with an SEO radar watching your competitors.

Your website stops being a brochure. It generates appointments.

Integrated builder: catalogue, calendar and CRM — one source of truth.

Every form creates the lead in the CRM with its origin.

SEO radar: your positions against the competition, per market and language.

A website that stays current, on its own

« I change a price and my website still shows the old one. »

Build your site with the integrated builder, on your domain. Connected to your catalogue, calendar and CRM: one source of truth.

Visitors who become leads

« My forms are a contact email and little more. »

Professional forms with conditional logic, calculations and signatures — designed to convert.

Leads land straight in the CRM

« Leads land in an inbox that gets checked when possible. »

Every form creates the lead in the CRM with its origin and triggers your welcome flows.

Know where you beat your competitors

« Why does my competitor rank above me on Google? »

Track your positions against the competition on your sector keywords, per market and per language.

Know where your patients come from

« I don't know which traffic brings me patients. »

Search Console and Analytics built in: which searches bring visits, which pages convert, where every lead comes from.

Content that ranks you

« Content ranks, but I have nowhere to publish it. »

Integrated multilingual blog: publish about your treatments, feed your SEO.

Your website takes real appointments

« My website is a brochure: pretty, but zero appointments. »

The booking button lives on your site and connects to the real calendar: true availability, instant confirmation, online payment.

Your current site, imported without starting over

« I don't want to rebuild my website from scratch. »

Import your existing site into the builder to keep content and rankings, and evolve it fully integrated.

See all of this on your real cases.

A 15-minute demo, on your treatments, your devices and your pains.

See Qleven in your clinic · 15-min demo

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