Qleven or Fresha: which one for your clinic?
0% commission, your clients are yours, and a real clinical suite.
In short
Global beauty-booking marketplace, low subscription + commission.
Fresha is a booking marketplace present in Spain, France and Morocco, with a cheap base subscription.
Its model relies on a 20% commission (€6 minimum) on clients coming from the marketplace — attributed even if they later book through your own site — plus paid add-ons (analytics, Xero accounting, loyalty).
You run a medical-aesthetic clinic and you are weighing up Fresha. Global beauty-booking marketplace, low subscription + commission. The problem: day to day, missed appointments, an overloaded front desk and patched-together tax handling cost you time and revenue, month after month. With Qleven, the math changes: 0% commission, your clients are yours, and a real clinical suite.
Head to head, point by point
| On this point | Fresha | Qleven |
|---|---|---|
| Commission on your clients | 20% commission (€6 min.) on marketplace clients, even if they return via your own site. | 0% commission. Your clients and your data stay yours. |
| WhatsApp AI receptionist | One-way SMS / email reminders; no conversational WhatsApp agent that books (as of June 2026). | An AI agent actually answers and books on WhatsApp 24/7, with human handoff. |
| Equipment anti-fraud | To our knowledge (June 2026), no equipment-consumption control. | Measures each device’s real consumption and cuts off if no validated appointment. |
| Accounting | Basic POS; accounting only via the paid Xero add-on. | Native double-entry accounting and VAT (ES/FR), cash reconciliation included. |
The deep dive: Fresha vs Qleven
Beyond the table: the points that truly weigh on your bill and your day-to-day, one by one. Expand what matters to you.
From “free forever” to per-member feesper memberper clinic
How it works at Fresha
The free tier it grew on disappeared in 2025: since November, the software bills per bookable member (~$15 USD/month per member on the Team plan). With a team of 5, “free” becomes a fee that scales with every hire.
Model change publicly documented, Sep – Nov 2025
What you gain with Qleven
Our model is clear from day one: public per-clinic plans, no rule changes mid-game. What you sign is what you pay.
The 20% fee and your long-time clients20%0%
How it works at Fresha
The “new client” fee (20%, ~€6 min.) applies to any booking coming through the marketplace — including regulars who search your name inside the app. The vendor’s own guide recommends importing your client list before going live, precisely so you don’t pay for your own clients.
Fresha’s official fee guide; documented in public reviews, 2024 – 2025
What you gain with Qleven
0% commission, always. Your clients never “count” for anyone: they arrive via your site, your WhatsApp or your door — and they’re yours.
The real month-to-month costvariable %fixed fee
How it works at Fresha
On top of the fee sit processing (~1.2% + 20p per transaction), paid SMS and a ~$499 proprietary terminal. Independent analyses put the effective cost at 2.2–2.7% of revenue — an amount that changes monthly and shows up on the bill.
Documented cost analyses (Oct 2025) and official pricing
What you gain with Qleven
Modular, public pricing: you know what you pay each month. Reminders go out on WhatsApp — no separate SMS bundles.
How you ask for help (and how long it takes)weeks<24 h
How it works at Fresha
The base plan includes email support only — with documented waits of weeks —; live chat and phone require the paid plan. There is no number to call when the calendar goes down on a Saturday morning.
Fresha’s official help center; documented cases, 2024 – 2025
What you gain with Qleven
Direct human support on WhatsApp — the channel you already work in — with replies under 24 h, on every plan.
A marketplace that also works for your competitors
How it works at Fresha
Your profile appears next to nearby salons in the same search results, visibility may require sharing existing clients’ data (emails included), and no-show and chargeback policies protect the platform first.
Documented marketplace mechanics; public reviews, 2025 – Jan 2026
What you gain with Qleven
Qleven is not a marketplace: your website, your online booking and your WhatsApp work only for you. Your data feeds nobody’s shop window.
Based on vendors’ official documentation and public reviews (Capterra, G2, Trustpilot…) as of the dates shown. Every vendor evolves its product — verify the points critical to your case in a demo.
Beyond Fresha
Keep what Fresha does well in mind — but a medical-aesthetic center needs a WhatsApp AI receptionist, equipment anti-fraud and native ES/FR VAT. That is exactly Qleven’s turf.
Qleven: 0% commission, no lock-in. Your clients and your data stay yours.
Let’s be fair
Fresha has a solid calendar and genuine consumer reach — its marketplace can bring traffic. We don’t deny that.
What changes in a center like yours
Qleven product capabilities, not guaranteed results nor a real client’s data. Your results depend on your volume and pricing.
What Qleven brings that Fresha lacks
Frequently asked questions
What clinics ask us most before switching from Fresha to Qleven.
Is Qleven a good alternative to Fresha?
Yes, especially for medical-aesthetic clinics. Fresha has a solid calendar and genuine consumer reach — its marketplace can bring traffic. We don’t deny that. Where Qleven stands out: 0% commission, your clients are yours, and a real clinical suite. In practice, you gain 0% commission, ever, whatsapp ai receptionist 24/7, anti-fraud equipment control.
What does migrating from Fresha look like?
Migration is guided: we import your clients, history and agenda, and we train you. Qleven has no lock-in, so you test at your own pace and stay in control of your data.
Ready to see Qleven in action?
Tell us how you work and we’ll show you exactly the difference. Reply within 24h.
See Qleven in your center · 15-min demo