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Qleven

Support and billing

Help with your Qleven account, invoices and subscription.

Send a request

Send your request to the Qleven team through the contact form. We will reply by email.

For payment and invoice questions: stripe@qleven.com

Don’t recognise a charge?

QLEVEN LLC bills the Qleven service. Charges may appear as QLEVEN SOFTWARE. Include your account email, date, amount and invoice reference so we can locate the payment.

Invoices and tax details

Request an invoice copy or a review of your billing details. Include your business name and tax identification where applicable.

Plan changes and cancellation

Tell us which subscription you want to change or cancel. Unless specific terms were accepted in your order, cancellation stops the next renewal and access continues until the paid period ends. We will confirm the effective date in writing.

Refunds and billing errors

For a duplicate or incorrect charge, or a refund request, send the reference and the reason. We will review it under your contract and applicable law. Partially used periods are not refunded unless required by law or the agreed terms.

Help with the service

Describe what you were trying to do, what happened and when. You may include a screenshot with patient information removed. Do not send passwords, full card numbers or security codes.