Qleven or Treatwell: which one for your clinic?
0% commission, your clients are yours, and a real clinic.
In short
European beauty marketplace, strong in France and Spain.
Treatwell is a leading European beauty marketplace, with a “Connect” software — built for hair and beauty salons, not medical-aesthetic clinics.
Its model relies on a commission on new clients (officially ~25% in Spain; per public reviews 2024-2025, some partners report it higher), plus card/admin fees, a no-show charge, and an annual contract.
You run a medical-aesthetic clinic and you are weighing up Treatwell. European beauty marketplace, strong in France and Spain. The problem: day to day, missed appointments, an overloaded front desk and patched-together tax handling cost you time and revenue, month after month. With Qleven, the math changes: 0% commission, your clients are yours, and a real clinic.
Head to head, point by point
| On this point | Treatwell | Qleven |
|---|---|---|
| Commission on your clients | Commission on new clients (officially ~25% in Spain); per public reviews 2024-2025, some partners report it on recurring clients too. | 0% commission. Your clients and your data stay yours. |
| WhatsApp AI receptionist | No WhatsApp AI agent that answers and books. | An AI agent answers and books on WhatsApp 24/7, with human handoff. |
| Clinical focus | Built for salons: no clinical record, before/after, or consent. | Built for the clinic: patient records, protocols, before/after, consents. |
| Equipment anti-fraud | To our knowledge (June 2026), no equipment-consumption control. | Measures each device’s real consumption and cuts off if no validated appointment. |
The deep dive: Treatwell vs Qleven
Beyond the table: the points that truly weigh on your bill and your day-to-day, one by one. Expand what matters to you.
Regulars reclassified as “new”: the commission strikes again~25%0%
How it works at Treatwell
The acquisition commission can re-trigger with clients who already booked before: a client returning after a period of inactivity counts as “new” again, and the fee applies to her booking once more.
Mechanism documented in public reviews and sector analyses, 2024 – 2025
What you gain with Qleven
0% commission, always. At Qleven a loyal client is your best asset, not a recurring charge.
Commissions even when the client doesn’t show up
How it works at Treatwell
The model stacks several charges at once: monthly fee, acquisition commission, and card and admin charges — and the commission can accrue even if the client ultimately doesn’t show up.
Fee structure documented in public reviews from Spain, Jan – Jul 2025
What you gain with Qleven
You pay your plan, full stop. No-shows are fought with WhatsApp reminders and deposits — they don’t become anyone’s commission.
Online payments that take months to reach the salonvia platformyour Stripe
How it works at Treatwell
Online payments pass through the platform before reaching the salon, with documented payouts delayed by weeks or even months, and inaccurate payout dates flagged as early as 2023.
Cases documented in public reviews, Dec 2023 – May 2025
What you gain with Qleven
You charge through your own Stripe gateway: your clients’ money goes straight to YOUR account, with no middleman holding it.
Hard to leave: 12-month terms and unanswered cancellations12 months0 lock-in
How it works at Treatwell
The standard contract runs 12 months and cancellation must be handled through the platform; documented cases show accounts still active after requesting termination, even by registered letter.
Cases documented in Spain and France, 2023 – 2025
What you gain with Qleven
No lock-in and no paperwork: leave whenever you want and export all your data. Retaining you by contract isn’t our model.
Robot support: the most repeated complaint of 2025chatbothumans <24 h
How it works at Treatwell
Support is channelled through automated chat and templated replies, with no assigned human contact; filing a formal complaint can prove difficult.
Pattern documented in public reviews from Spain, Mar – Jul 2025
What you gain with Qleven
Real people, in the channel you already work in (WhatsApp), replying under 24 h. We put AI at your clients’ service — not between you and us.
Based on vendors’ official documentation and public reviews (Capterra, G2, Trustpilot…) as of the dates shown. Every vendor evolves its product — verify the points critical to your case in a demo.
Beyond Treatwell
Keep what Treatwell does well in mind — but a medical-aesthetic center needs a WhatsApp AI receptionist, equipment anti-fraud and native ES/FR VAT. That is exactly Qleven’s turf.
Qleven: 0% commission, no lock-in. Your clients and your data stay yours.
Let’s be fair
Treatwell brings genuine consumer visibility and booking volume through its marketplace. It is a real acquisition channel.
What changes in a center like yours
Qleven product capabilities, not guaranteed results nor a real client’s data. Your results depend on your volume and pricing.
What Qleven brings that Treatwell lacks
Frequently asked questions
What clinics ask us most before switching from Treatwell to Qleven.
Is Qleven a good alternative to Treatwell?
Yes, especially for medical-aesthetic clinics. Treatwell brings genuine consumer visibility and booking volume through its marketplace. It is a real acquisition channel. Where Qleven stands out: 0% commission, your clients are yours, and a real clinic. In practice, you gain 0% commission, ever, whatsapp ai receptionist 24/7, built for the clinic (patient records, protocols).
What does migrating from Treatwell look like?
Migration is guided: we import your clients, history and agenda, and we train you. Qleven has no lock-in, so you test at your own pace and stay in control of your data.
Ready to see Qleven in action?
Tell us how you work and we’ll show you exactly the difference. Reply within 24h.
See Qleven in your center · 15-min demo